SHIPPING POLICY

At cabouty, we understand that ordering our jewelry is an investment in your personal style and moments of elegance. We are dedicated to ensuring your new necklaces, earrings, and handcrafted pieces arrive safely and efficiently. This policy outlines how we handle logistics to bring our timeless designs closer to your home.

Our Logistics Philosophy

cabouty operates on a direct-to-consumer model designed for those who appreciate fine craftsmanship. Instead of routing delicate jewelry through multiple middle-warehouses—which increases handling risks and costs—we often ship directly from our specialized manufacturing and quality-control hubs.

This streamlined approach allows us to:

• Ensure Product Integrity: Fewer transfer points mean less risk of scratches or damage to the delicate metals and stones during transit.

• Maximize Value: We cut out traditional retail markups and unnecessary warehousing fees to provide you with high-quality jewelry at a fair price.

• Global Reach: We ship from the heart of jewelry innovation directly to your doorstep, anywhere in the world.

Thank you for choosing a smarter way to celebrate your elegance!

1. Order Processing & Verification

We treat every order with the attention it deserves. Before your jewelry begins its journey, it undergoes a rigorous preparation phase.

• Standard Processing: Please allow 2–4 business days for order verification, strict quality control (to ensure every clasp and stone is perfectly set), and secure packaging.

• High-Volume Periods: During holidays or promotional events, processing may take up to 5 business days as we ensure every item meets our high standards.

• Shipping Rates: To keep things simple, we offer Flat Rate Shipping of $5.99 on all orders, covering professional handling and secure logistics.

2. Estimated Transit Times

We coordinate with global logistics partners to bring you the best accessories. We prioritize safe transport over rushed delivery to prevent transit damage to sensitive pieces.

Note: These are estimates based on business days (Monday–Friday). While we strive for punctuality, external factors like customs clearance or weather may occasionally impact timelines.

3. Tracking Your Shipment

• Confirmation: You will receive an email with your tracking number as soon as the shipping label is generated.

• Status Updates: Please allow 1–3 business days for the carrier’s system to update the initial scan.

• In-Transit Gaps: For international shipments, tracking may show no movement for a few days while the package is in cross-border transit. This is normal.

4. Customs, Duties & Taxes

For international shipments (outside Hong Kong), orders are generally shipped DDU (Delivered Duty Unpaid).

• Customer Responsibility: Any applicable import duties, VAT, or local taxes depend on your country’s regulations and are the responsibility of the recipient.

• Clearance: cabouty is not liable for delays caused by local customs departments.

5. Amendments & Cancellations

• Time Window: If you need to update a shipping address or cancel an order, please contact heraldhk@heraldgroup.com.hk within 12 hours of purchase.

• Post-Processing: Once the order has been handed over to our logistics partners, we unfortunately cannot intercept or modify the shipment.

6. Transit Protection (Damaged or Lost Items)

Exquisite jewelry requires care. If something goes wrong, we will make it right.

• Damaged Upon Arrival: If your jewelry arrives with defects or transit damage, please take photos of the item AND the packaging/box. Email us at heraldhk@heraldgroup.com.hk within 72 hours of delivery. We will arrange a replacement or solution immediately.

• Lost Packages: If the tracking status shows no movement for an extended period and the carrier deems the package lost, we will reship your order at no additional cost.