SHIPPING POLICY

At cabouty, we understand that ordering our unique collectibles and aesthetic pieces is more than just a purchase—it’s an investment in your personal sanctuary. Operated by Hung Hing Toys Company Limited, we are dedicated to ensuring your new "future relics" and sensory companions arrive safely and efficiently. This policy outlines how we handle logistics to bring a touch of magic and calm to your home.

Our Logistics Philosophy

cabouty operates on a direct-to-consumer model designed for the modern enthusiast. Instead of routing delicate figures, plushies, and art pieces through multiple middle-warehouses—which increases handling risks and costs—we often ship directly from our specialized manufacturing and quality-control hubs.

This streamlined approach allows us to:

  • Ensure Product Integrity: Fewer transfer points mean less risk of damage to the paintwork, electronic sensors, or delicate components of your items during transit.

  • Maximize Value: By cutting out traditional retail markups and unnecessary warehousing fees, we provide high-quality art pieces at a fair and competitive price.

  • Global Reach: We ship from the heart of innovation directly to your doorstep, serving enthusiasts anywhere in the world.

1. Order Processing & Verification

Every order is handled with the utmost care. Before your items begin their journey, they undergo a rigorous preparation phase:

  • Standard Processing: Please allow 2–4 business days for order verification, strict quality control (ensuring every figure paint job is perfect and all functional parts work correctly), and secure packaging.

  • High-Volume Periods: During holidays or promotional events, processing may take up to 5 business days.

  • Shipping Rates: To keep things simple and transparent, we offer Flat Rate Shipping of $5.99 on all orders, covering professional handling and protective logistics.

2. Estimated Transit Times

We coordinate with premium global logistics partners to prioritize safe transport over rushed delivery to prevent transit damage to sensitive collectibles.

Region Estimated Delivery Time
United States 10 – 15 Business Days
Canada, UK & Australia 11 – 16 Business Days
International / Rest of World 15 – 20 Business Days

Note: These are estimates based on business days (Monday–Friday). External factors like customs clearance or extreme weather may occasionally impact timelines.

3. Tracking Your Shipment

  • Confirmation: You will receive an email with your tracking number as soon as the shipping label is generated.

  • Status Updates: Please allow 1–3 business days for the carrier’s system to update the initial scan.

  • In-Transit Gaps: For international shipments, tracking may show no movement for a few days while the package is in cross-border transit or clearing customs. This is normal.

4. Customs, Duties & Taxes

International orders are generally shipped DDU (Delivered Duty Unpaid).

  • Customer Responsibility: Any applicable import duties, VAT, or local taxes are the responsibility of the recipient.

  • Clearance: Hung Hing Toys Company Limited is not liable for delays caused by local customs departments, though we provide all necessary documentation to help facilitate the process.

5. Amendments & Cancellations

  • Time Window: If you need to update a shipping address or cancel an order, please contact us within 12 hours of purchase.

  • Post-Processing: Once the order has been handed over to our logistics partners, we cannot intercept or modify the shipment.

6. Transit Protection (Damaged or Lost Items)

If something goes wrong, we will make it right:

  • Damaged Upon Arrival: If your item arrives with defects or transit damage, please take photos of the item AND the packaging. Contact us within 72 hours of delivery.

  • Lost Packages: If the tracking status shows no movement for an extended period and the carrier deems it lost, we will reship your order at no additional cost.

Contact Our Logistics Team

For any questions regarding your shipment, please reach out to us:

  • Brand Name: cabouty

  • Company Name: Hung Hing Toys Company Limited

  • Email: info@hunghingtoys.com

  • Phone: +852 2891 4739

  • Office Address: Room A, 13/F, Harvard Commercial Building, 105–111 Thomson Road, Wanchai, Hong Kong